“When a leader understands the power of communication, each interaction can become intentional and always respectful regardless of the reason. Respectful communication is achieved by maintaining a ‘heart at peace’ and seeing the other as a person.”
(Source unknown: from Choice Dynamic International management course notes)
Every interaction is an opportunity to lead and influence.
Trust and mutual respect can be shown through thoughtful communication.
These are what builds relationships.
Recognise, appreciate and reinforce what matters.
Build confidence and stimulate new ideas.